Account Manager

About Us

GlobaHub AG is a global messaging company with extensive industry experience and knowledge across all Messaging services (A2P, P2P, P2A), Managed Services, traffic monetization and testing solutions. We offer a wide range of services for both mobile operators and enterprises. GlobaHub AG is connected to over 900 mobile networks and international SMS hubs with internationally recognized certifications.

OUR MISSION AND VALUES

GlobaHub delivers such messages to the end-user by being already connected to a huge number of MNOs. All the sending enterprise/app needs is connectivity to GlobaHub AG. GlobaHub acts as a “hub” for all SMS sent to any end-users connected to the MNOs that GlobaHub is connected to. Here, in particular, speed, security and reliability are critical. With integrity, quality, and commitment being our core values, we pride ourselves on our world-class innovative solutions, as well as outstanding customer service, and impeccable compliance and security.

Role Description

We are looking for an experienced Account Manager to manage and grow our diverse portfolio of international A2P SMS traffic accounts and managed services.

What You’ll Do

• Manage a portfolio of clients, focusing on aggregating international A2P SMS traffic, providing network protection, and conducting grey routes testing to ensure the highest level of customer satisfaction.

• Develop and maintain strong, long-lasting client relationships by providing excellent customer service and prompt resolution of issues.

• Continuously monitor account performance, identifying growth opportunities and areas for improvement.

• Collaborate with internal teams, including sales, technical support, and operations, to ensure smooth service delivery and address client concerns.

Prepare and present regular account performance reports and updates to clients and internal stakeholders.

• Stay informed about industry trends, competitor activities, and technological advancements in the A2P SMS space and managed services, using this knowledge to optimize account performance and drive growth.

Participate in the development and implementation of sales and marketing strategies to attract new clients and expand existing accounts.

• Attend industry conferences, events, and workshops to stay updated on market trends and to network with potential clients and partners. Ensure compliance with all relevant regulations and industry best practices.

What We’re Looking For

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• Proven experience (3-5 years) as an Account Manager or Sales Manager in the A2P SMS, telecommunications, or managed services industry.

• Demonstrated ability to manage multiple accounts and prioritize tasks efficiently.

• Strong understanding of international SMS traffic, routing, pricing models, network protection, and grey routes testing.• Exceptional communication and interpersonal skills, with the ability to build relationships and work with a diverse range of clients and internal teams.

• Highly analytical and data-driven, with experience using CRM and reporting tools.

• Self-motivated, proactive, and goal-oriented, with a strong focus on delivering results.

• Ability to travel as required for client meetings and industry events.

Will be a plus:

• Fluency in multiple languages.