GlobaHub in numbers
2 billion+
SMS delivered during 2023
150+
Customers trust us
up to 10 seconds
Message delivery
4 years
In the market
Our GlobaHub all-in-one SMS API can power your business
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Promotional SMS
Amplify your marketing efforts with compelling promotional messages that drive engagement and conversions.
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SMS Reminders
Reduce no-shows and missed appointments by sending automated reminders directly to your customers' mobile devices.
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SMS two-factor authentication
Enhance the security of your platform by implementing two-factor authentication via SMS, providing an additional layer of protection for user accounts.
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SMS Notification
Keep your customers informed and engaged with timely notifications about order updates, account activities, and more.
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SMS API
Our comprehensive SMS platform can streamline your communication processes in a global messaging network.
What is a transactional SMS message?
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Transactional SMS message is a service message that informs the customer about the status of an order, payment, invoice, product delivery, etc. They are also used to send a confirmation code when registering/authorizing on a website or in an application. -
Transactional messages fulfill one more important, though not obvious function - they relieve the client's anxiety. Thanks to such SMS, the client is always aware of what is happening, what will happen next, and how to act if something goes wrong. -
If transactional SMS is not sent, the client may not understand whether he/she has managed to make an order, book tickets, or pay for the purchase. Therefore, sending transactional SMS has become the de facto standard for everyone who does business online.
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Types of transactional SMS for different businesses
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Retail and eCommerce
- Welcome messages
- Order confirmation SMS
- Shipment and delivery updates
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Banking and Finance
- Check banking information
- Payment confirmation
- Appointment confirmations or cancellations
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Telco
- Password reset confirmation
- Bill payment confirmation
- Account Verification
How does transactional SMS marketing differ from promotional SMS marketing?
Transactional bulk SMS
Transactional bulk SMS are sent around the clock, whereas promotional SMS can only be sent at certain times.
Transaction SMS
is opened and read almost 100% of the time, so feel free to write as much information as possible (the length of a standard SMS is 70 characters in Cyrillic and 160 in Latin).
Who needs transactional SMS?
This is an easy and affordable way to improve the customer experience, often used by marketers. These types of SMS are more likely to be opened because they respond to specific customer actions. They are followed by an SMS asking how satisfied
the customer is with the service.
With the help of transactional SMS, marketers create intimate conversations, strengthening a positive image and demonstrating the company's concern for the quality of service. You can turn a casual visitor into a regular customer with the right approach and a well-crafted SMS
It is convenient to send transactional SMS with GlobaHub
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Write transactional SMS simply and clearlyWrite transactional SMS simply and clearly. Indicate the current state of affairs (order sent, account replenished) and, if necessary, the customer's next step. For example, “enter this code to confirm password change” or “expect a call from our manager within 15 minutes.”
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GlobaHub allows you to disable moderation of transactional SMSso that they come to users as quickly as possible. It is convenient to send transactional SMS automatically with our transactional SMS API. -
Of course, you can do it manuallyif you have a small business and you have to send only one, two, or five messages per day. You will need to automate this process if you have a larger business. This is especially true for transactional SMS, which should arrive at the recipient device within a few seconds.
GlobaHub - the best transactional SMS provider
Improve your customer service thanks to our sophisticated messaging API
Alpenstrasse 2, 6300 Zug, Switzerland 
+41 41 503 00 05 